Draft for you to finish. This page was written to match how Capzul really works, but it is a starting point, not legal advice. Fill in every yellow gap, make the decisions marked in yellow, have a lawyer check it, then delete this box. Capzul's launch check will not call you ready while yellow gaps remain.
Refund and Cancellation Policy
Last updated: [ADD: date]
The short version: Plus and minute packs are prepaid, digital and available the moment you pay. There is no subscription, so there is nothing to cancel and nothing renews by itself. [ADD: DECISION: these are the rules below. Change them to what you really want to offer, then keep them]
When we refund
- You were charged twice, or charged but did not receive your Plus days or minutes: we refund the extra or the failed payment in full.
- Capzul was not working for you for a long stretch of your paid time because of a problem on our side: we add the lost time or refund the unused part. [ADD: DECISION: how long counts as a long stretch, for example 24 hours]
- You changed your mind within [ADD: DECISION: for example 24 hours] of paying and have used less than [ADD: DECISION: for example 10 minutes] of what you bought: we refund it.
When we do not
Once you have used the time or the days have passed, the payment is not refundable, because the service has been delivered.
How to ask
Email [ADD: support email] within [ADD: DECISION: for example 7] days with the email or phone number on your account and the Razorpay payment id (it is in your payment receipt). We reply within [ADD: DECISION: for example 2 working days].
How long a refund takes
Refunds go back to the way you paid. After we approve one, it usually reaches your bank or UPI app in [ADD: check Razorpay's current wording, usually 5 to 7 working days].
Cancellation
You do not need to cancel anything: nothing renews. To stop using Capzul, delete your account in Settings. Unused Plus time is not refunded when you delete your account [ADD: DECISION: or say it is].