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Draft for you to finish. This page was written to match how Capzul really works, but it is a starting point, not legal advice. Fill in every yellow gap, make the decisions marked in yellow, have a lawyer check it, then delete this box. Capzul's launch check will not call you ready while yellow gaps remain.

Contact

We are [ADD: your legal name].

• Address: [ADD: registered business address]
• Email: [ADD: support email address]
• Phone: [ADD: a phone number, with the hours it is answered]

Complaints and privacy requests

Grievance Officer: [ADD: name], [ADD: email]. We reply within [ADD: number of days].

Payment problems

Write to the support email with the Razorpay payment id. See the Refund Policy.

Someone is behaving badly

Use Report on the call screen or in your History. That reaches us fastest and works while the person is still in the call.

If you need urgent help

Capzul is not a crisis service. Call Tele-MANAS (14416, free) or your local emergency number.